Frequently Asked Questions

How fast do you ship?

Orders are processed within 1-2 business days. Once shipped, most U.S. orders arrive within 5-8 business days. Free standard shipping on orders over $40.

Do you ship outside the United States?

Yes — we ship to a number of countries outside the U.S. Shipping cost and delivery time are calculated at checkout based on your address, typically 7-21 business days.

What's your return policy?

You can return most items within 15 days of delivery for a refund, as long as they're unused and in their original packaging. See our Refund Policy for details.

How do I pick the right size?

Collars and leashes list a size or weight range in the product description — for example, our Retractable Dog Leash is built for pets under 10kg (about 20lbs). If you're between sizes, reach out and we'll help you choose.

What payment methods do you accept?

We accept all major credit and debit cards, plus the other payment options shown at checkout.

How can I reach you?

Email us at ziruiwan.tasktek@gmail.com or call +1 (307) 303-8780. You can also visit our Contact Us page.